Since 2008, UniVirtual has offered real-time support within our virtual worlds for education. We were the first company designing virtual courseware to recognize that immersive learning environments needed dedicated, responsive support to ensure a seamless experience for students and instructors. In this blog, we’ll explore why live support is critical, how it has evolved over the years, and what best practices we’ve learned along the way. 

In collaboration with Nokiiwin Tribal Council and Professor Maya Chacaby from York University, UniVirtual is proud to serve as the technical service provider for Biskaabiiyaang: The Indigenous Metaverse. Our team plays a crucial role in designing and developing the visual and interactive components of this virtual world, and we are excited to share a behind-the-scenes look at our creative process.